Refund policy

Return and Refund Policy

 

Thank you for shopping with us. We strive to provide the best quality sarees to our customers. However, if you are not satisfied with your purchase, we offer a hassle-free return and refund policy as outlined below:

1. Eligibility for Returns

  • Returns are accepted within 7 days of receiving the order.

  • The saree must be unused, unwashed, and in its original condition with all tags and packaging intact.

  • Customized or stitched sarees are not eligible for returns.

  • Items damaged due to misuse or improper handling by the customer will not be accepted.

2. Process for Returns

  1. Initiate a Return Request:

    • Contact our customer support team via [Sanjanadesigner@gmail.com] within 7 days of receiving the product.

    • Provide your order number, details of the item(s) to be returned, and the reason for the return.

  2. Approval and Instructions:

    • Once your return request is approved, you will receive detailed instructions for shipping the product back to us.

  3. Return Shipping:

    • Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.

    • Ensure the product is securely packed to prevent damage during transit.

3. Refund Policy

  • Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

  • Refunds will be processed within 7 business days after approval.

  • Refunds will be credited to your bank account.

4. Exchanges

  • Exchanges are subject to availability. If you wish to exchange an item, please contact us to confirm stock availability.

  • The exchange process follows the same steps as the return process.

5. Non-Returnable Items

  • Customized or stitched sarees.

  • Items purchased during clearance sales or marked as "final sale."

6. Damaged or Defective Items

  • If you receive a damaged or defective item, please notify us within 48 hours of delivery with photographic evidence. We will arrange for a replacement or refund at no additional cost.

7. Contact Us

For any questions or concerns regarding our return and refund policy, please reach out to our customer support team:

  • Email: Sanjanadesigner@gmail.com

  • Phone: +91 9978355470

We are committed to ensuring a smooth and satisfactory shopping experience for our customers. Your feedback is valuable to us.